Shipping & Delivery Policy

Last updated: September 01, 2024

Please carefully review our Shipping & Delivery Policy when purchasing products. This policy applies to any order you place with us.

What Are My Shipping & Delivery Options?

In-Store Pickup

In-store pickup is available for all products. Pickup hours: Monday – Saturday, 9:00 AM – 6:00 PM.
In some cases, a third-party supplier may manage our inventory and handle shipping.

Free Shipping

We offer free standard shipping on all domestic orders.

Do You Deliver Internationally?

We offer worldwide shipping, but free standard shipping is not valid for international orders.
You may incur additional taxes and duties depending on your location, and we are not responsible for these charges.

If applicable, you are responsible for complying with the laws in your country and for any related costs or taxes.

What Happens If My Order Is Delayed?

If your order is delayed, we will notify you as soon as possible with an updated delivery estimate.

For EU and UK consumers: This does not affect your statutory rights. Please refer to our Terms for more information.

How Can You Contact Us About This Policy?

Phone: +91 8010735898
Email: sonicindustriesofficial@gmail.com

 

Return & Exchange Policy

Last updated: September 01, 2024

Thank you for shopping at https://sonicindustries.in/. If you are not fully satisfied with your purchase, please review our policy below.

General Return Policy

  • Products purchased from physical stores cannot be returned.
  • All other products are eligible for return if the conditions below are met.

Shipping Instructions for Returns:

  • If applicable, we will send a shipping label after your return request is approved.
  • If you need to use a carrier, please ship to:
    302, Surya Kiran Building, Nilemore Gaav, Gaav Devi Mandir, Nalasopara West, 401203
  • Include the return slip inside the package.

Refund Policy

To qualify for a refund:

  • Return the product within 30 days of purchase.
  • The product must be unused, undamaged, and in its original packaging with tags and receipt included.

If these conditions are met:

  • We will refund the payment via the original payment method.
  • A Shipping Fee of ₹50 and a Handling Fee of ₹40 per item will be deducted from the refund.

If the product is damaged or the return is initiated after 30 days, a refund will not be processed.

Exchange Policy

  • Products can be exchanged within 7 days for a different size or color, subject to availability.
  • Exchanges will not be accepted after 30 days from the purchase date.
  • Each product is eligible for one exchange only.

Conditions for exchanges:

  • Product must be unused, undamaged, and in original packaging with tags and receipt.
  • Shipping back the product is required for inspection and replacement.

Products marked as gifts or bundled items are not eligible for returns or exchanges.

How to Initiate a Return or Exchange

If you wish to request a return, refund, or exchange, please contact us:

We will keep you updated on your return status via email and phone.

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